Privacy Policy

Last updated: 22 June 2026

This Privacy Policy explains how Limo Prestige Ltd ("we", "us", "our") processes personal information when you use this website, request a quote, contact us or book chauffeur, limousine, airport transfer and related transportation services.

1. Who We Are

The data controller is Limo Prestige Ltd, company registration number 17139037, registered address 167-169 Great Portland Street,5th floor, London, W1W 5PF.

You can contact us about privacy matters at office@limoprestige.co.uk or by telephone on +44 7789 469203.

2. Information We May Collect

• Your name, email address and telephone number.
• Journey details such as pick-up location, destination, date, time, vehicle preference, flight details, passenger numbers and luggage requirements.
• Messages, notes and correspondence sent through forms, email, phone or other communication channels.
• Booking, payment and invoice information where a service is confirmed.
• Technical website information such as IP address, browser type, device information, pages visited and form submission metadata.

Please do not send sensitive personal information unless it is necessary for the safe provision of the service and we specifically request it.

3. How We Use Your Information

• To respond to quote requests and enquiries.
• To confirm availability, plan journeys and provide chauffeur services.
• To communicate about bookings, amendments, cancellations and operational updates.
• To process payments, maintain records and meet accounting or legal obligations.
• To protect the website, prevent misuse and resolve complaints or disputes.
• To understand website performance and improve the user experience where analytics are used lawfully.

4. Legal Bases

We process personal information where it is necessary to take steps before entering into a contract, to perform a booking contract, to comply with legal obligations, for our legitimate interests in operating and securing our services, or where consent is required by law.

5. Sharing Information

We may share relevant information with chauffeurs, vehicle providers, payment processors, IT and hosting providers, email service providers, accountants, professional advisers and public authorities where necessary.

We do not sell personal information.

6. External Services

This website loads Google Fonts. Google may receive technical information such as IP address, browser and device information when fonts are requested.

If analytics, maps, spam protection or similar external tools are added to the website, those providers may process technical and usage information according to their own policies and applicable law.

7. Retention

• General enquiries that do not become bookings may be kept for up to 12 months after the last communication.
• Booking and operational records are kept for as long as needed to provide the service and handle follow-up matters.
• Financial, accounting and legal records are kept for the period required by law.
• Technical logs are kept only for as long as needed for security, diagnostics and website operation.

8. Your Rights

Subject to applicable UK data protection law, you may request access, correction, deletion, restriction, portability or objection to certain processing of your personal information. Where processing is based on consent, you may withdraw consent for the future.

You also have the right to complain to the UK Information Commissioner's Office if you believe your personal data has not been handled properly.

9. Security and Updates

We use reasonable technical and organisational measures to protect personal information. No website, email system or online transmission can be guaranteed to be completely secure.

This policy may be updated when our services, website technologies, suppliers or legal requirements change.